Returns

What is your return policy?

We offer FREE Extended Holidays Returns! Don't love it? Return it within 60 Days Applicable for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage

  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

All below items are non-returnable:

  • Engraved and monogrammed products

  • Earrings used to pierce during a piercing appointment

  • Gift cards

ONLINE PURCHASE
For purchases made on deltora.com, you can return your purchases online.

How much is return shipping fee?

Return Shipping Fee

Australia, Canada, UK, Germany and US

Europe

Other International Countries

Free

$20

$30

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

When will I receive my refund?

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

The courier refused my return shipment, what do I do?

This is likely because they are requesting a commercial invoice. However, our courier's commercial invoices are paperless and/or can be retrieved on their end. This goes for both US and international return shipments. Should you have any trouble with returning your item, feel free to reach out to us at help@deltora.com. We'll be happy to help!

I mistakenly returned the wrong item!

Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, Deltora cannot reship or store non-Deltora items mistakenly sent as returns.

This is likely because they are requesting a commercial invoice. However, our courier's commercial invoices are paperless and/or can be retrieved on their end. This goes for both US and international return shipments. Should you have any trouble with returning your item, feel free to reach out to us at help@deltora.com. We'll be happy to help!